Shipping Policy

Same-Day Shipping

Orders placed on weekdays (Monday - Friday) before 2pm ET will ship out the same day out of our warehouse located in Connecticut*.

*We strive to ship all packages within our same-day timeframe, however in the event of rare and unforeseen circumstances, your package may take an additional day to process.

Order Fulfillment and Processing Time

The shipment period begins once the carrier has scanned the label into their system*. Carriers pick up orders on business days (Monday - Friday), weekends and holidays are not included in processing & shipping time. For example, If an order is placed on Friday after 2pm ET, the order will not be processed until Monday.

*There is a possibility we have your order ready for pickup but due to issues with the carrier outside of our control, they are not able to pick up the order until the next business day. It is also possible that the package is in the hands of the carrier and not scanned in immediately.

Custom Flags

Custom flags have an additional processing time that is not included in the shipping period. As mentioned on our custom flag page, the additional processing time is between 5 and 7 business days*. You will receive an email with tracking information once the order ships. If it has been more than 7 business days since you placed your order and have not received a tracking email, please email our customer service (help@hypeflags.com).

*In the event of rare and unforeseen circumstances, your custom may have additional processing time.

Order Tracking

Once we have created the label associated with your order, you will receive an email with the tracking information and a tracking link. Please note also that tracking information will not reflect as accepted until it is scanned into the carrier’s system. There may also be a delay from the time it is scanned in and reflected on their website.

The estimated delivery date provided from the carrier is subject to change and may arrive sooner or later than initially shown.

If there has not been an update for more than 5 days, please reach out to our customer service team and they can help assist you.

Can’t Find Your Order

If you live on a college campus that has a mail and/or package center, the delivery may take additional time for the mail and/or package center to notify you. Please be sure to check your mailbox and package center for your order.

In the unlikely event your order is stolen or lost, please contact the carrier as it may be stuck in transit. Our customer service team is standing by to help if needed.

In the unlikely event your order is stolen or lost, reach out to our customer service team and they can assist.

Domestic Orders

We offer free shipping within the USA for orders with a subtotal, after promotions or discounts are applied, of over $25.00.

We are able to offer shipping to Military APO and FPO but the transit time may take longer. We thank you for your service.

Mistake Made with Shipping Information at Checkout

In the event you make a mistake entering your shipping address, email customer service right away so we can attempt to fix it and make sure to include your new updated shipping address. We can’t guarantee it will be fixed in time as we are fulfilling orders as they are placed but we will try our best.

International Orders

Due to COVID-19, orders shipped outside the USA and Canada are experiencing delays. While most orders should arrive in 1 to 2 weeks, we have experienced instances of orders taking up to 6 weeks. You will receive an email with shipment and tracking information upon shipment, if it has been 2 weeks since your order and you have not received tracking information, please email customer service.

International orders may ship from our international warehouse to reduce shipping time and provide a lower shipping cost to you. You are responsible for all applicable import duties and fees associated with your order.

Shipping & Handling FAQs:

How do I track my order?

Once the carrier has picked up the order, you will receive an email with the tracking information and a tracking link. The estimated delivery date provided from the carrier is subject to change and may arrive sooner or later than initially shown. Please note also that tracking information can take up to 24 hours to update in the carrier's systems. If there has not been an update for more than 5 days, please reach out to our customer service team and they are ready to assist 7 days a week.

If you have not received an email with tracking information, then the most likely reason is because your order has not shipped yet. Domestic orders placed on weekdays (Monday - Friday) before 2pm ET will ship out the same day out of our Hartford, Connecticut warehouse (USA and Canada based orders) under normal conditions. In the rare event of adverse weather, worker absence due to illness, or other unforeseen circumstances, your package may take an additional day to process. Please note our custom flags have an additional processing time as covered in our custom flag policy. If it has been more than 2 business days and you have not received an email with shipment information, please email customer service.

How do I change the shipping address?

In the event you make a mistake entering your shipping address, email customer service right away so we can attempt to fix it and include your updated shipping address. We can’t guarantee it will be fixed in time as we are fulfilling orders as they are placed but we will try our best.

What is the return policy?

If you are not satisfied with your purchase, you can request a return or exchange within thirty (30) days of purchase if the flag is in the original condition and packaging. Custom flags are not eligible to be returned.

To get started with the return/refund process, please complete the form on our Returns & Exchanges page (https://hypeflags.com/pages/returns-exchanges). We are always here if you need any help along the way. Email us at help@hypeflags.com and we can help you with any step.

Once the return is received to our warehouse we will inspect the flags and process the exchange/refund. We are committed to processing refunds quickly, so you will likely receive notice of your refund/exchange within three (3) business of your return arriving at our warehouse. Please keep your return shipping confirmation and tracking number in the event the package is lost.

Returns will be refunded in the original method of payment. While refunds leave our account immediately, they can take 1-2 weeks to be reflected in your account.

My tracking number shows delivered, but has yet to arrive. What can I do?

Our orders are delivered by USPS in a package that can fit in most mailboxes. Please check your mailbox. If there is not a package in your mailbox, in some circumstances, USPS will inadvertently mark your package as delivered while the item is still out for delivery or when it is being staged for delivery the next day. If your tracking information shows delivered and you do not receive your order by the following business day, please email customer service.

Do you ship worldwide?

Yes, we are able to offer shipping worldwide. If you have a question about countries we can ship to, please email customer service.